Frequently Asked Questions
Everything you need to know about your Elinor Jewels experience.
What materials are used in Elinor Jewels pieces?
We use premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure long-lasting shine and durability for daily wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
How should I care for my jewelry?
To maintain your jewelry's brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Elinor Jewels pouch when not in use.
Do you offer a warranty on your products?
Yes, every purchase is covered by a 12-month warranty that protects against manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.